Recharge PIN

Terms & Conditions:

By activating your Trac Fone service ('Service'), customer ('You') acknowledges and agrees to the following terms and conditions:

To maintain Trac Fone Wireless service and keep your Trac Fone phone number, you must purchase and add an additional Trac Fone Prepaid Wireless Airtime card before the due date that is displayed on the Trac Fone. If you do not purchase and add additional airtime prior to the due date, your Trac Fone service will deactivate and you will lose your Trac Fone telephone number.

Trac Fone Airtime cards expire one year from the date of purchase from an authorized Trac Fone retailer. Airtime units added to your Trac Fone do not expire with active service.

Trac Fone Prepaid Wireless Airtime rate plans, card denominations and these Terms and Conditions of Service are subject to change without prior notice.

Tampering or falsification or entering of codes not properly authorized by Trac Fone, or the unauthorized use of your Trac Fone, may result in immediate discontinuance of Service and prosecution to the full extent of the law. Trac Fone reserves the right to cancel any service without notice.

Trac Fone Prepaid Wireless Airtime is issued in unit increments. Units are deducted from the Trac Fone wireless phone in the following manner:

Number of units charged per minute of Airtime used 1 Unit = 1 minute of local or long distance calls made from inside your home calling area. 2 Units = 1 minute of roaming calls made from outside your home calling area. 0.5 Units = 1 text message.

For Single Rate phone models 1 minute of local, long distance or roaming calls = 1 unit of airtime Receiving text messages = no charge Sending text messages = 0.3 units per message Your Trac Fone will only operate with Trac Fone Prepaid Wireless Airtime cards and cannot be activated with other wireless or cellular services. The purchase of Trac Fone wireless airtime cards is non-refundable.

You will be charged for all time during which the Trac Fone is connected to, or using, the wireless system of the carrier or any other provider of wireless or ancillary services. Use of a wireless system typically begins when the user initiates a call by pressing the 'send' or 'call' button or upon receiving a call and does not end until the user presses the 'end' button or the call is otherwise terminated. All calls are deducted in full-unit increments; partial airtime usage is rounded up to the next unit.

For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. With incoming calls, you will be charged airtime upon pressing any key on the keypad to answer the call.

No credit is given for dropped calls. 911 Calls are FREE. If you are in an area where your phone is searching for a signal or there is no signal, it is highly probable that a call to 911 will not go through. Do not rely on this function in an emergency situation. Locate the nearest landline phone and call for help. Calls such as 411 and 611 are not free with Trac Fone and shall be charged at regular airtime rates. Please refer to the 'Number of units charged per minute of Airtime used'section, above.

Trac Fone does not control whether toll charges apply to calls made to your Trac Fone. Those charges are governed by the rates and charges set by the callers service provider. You will not be able to make or receive calls on your Trac Fone from or to any location outside of the Unites States, Puerto Rico or the U.S. Virgin Islands. To make international calls, you will need to purchase a prepaid international long distance calling card that permits 1-800 dialing access. You may purchase at www.phoneshark.com. Your Trac Fone will deduct units at regular airtime rates for calls to any 1-800 number, including our Customer Care 1-800 number.

Caller ID, Call Waiting, Voice Mail and Text Messaging may not be available in analog service areas or outside your home calling area. Airtime units are used when you access your voice mail or retrieve voice mail messages from your Trac Fone and send or read received text messages.

You must accept the Trac Fone telephone number assigned to your Trac Fone at the time of activation.

Service is subject to transmission limitations caused by atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the carriers radio telephone system. Trac Fone shall have no liability for Service failures or limitations of Service.

Keeping Your Service Active During the first 60 days from phone activation, when you add a single 40, 100, 200, or 400-minute Trac Fone Prepaid Wireless Airtime card, your active service period or due date will extend 60 days from the date the new card is added. After your first 60 days from phone activation, when you add any one of these cards, your due date will be extended 60 days from the current due date to a maximum of 120 days. When you add two or more of these cards during or after your first 60 days from phone activation, your due date will extend to a maximum of 120 days from the date the new cards are added. The due date can be extended past 120 days, up to 365 days from the date you add a Trac Fone 1 year prepaid wireless service card or Double Minute prepaid plan card. The due date can be extended to a maximum of 730 days from the date you add any combination of the 1 year prepaid wireless service card and/or the Double Minute prepaid plan card.

If you do not purchase and add additional airtime prior to the due date, your Trac Fone service will be deactivated and you will lose your Trac Fone phone number. Even if your service is deactivated, your Trac Fone can be reactivated by purchasing and adding any Trac Fone Prepaid Wireless Airtime card. However, once reactivated, your Trac Fone will be assigned a new phone number. Airtime which remained at the time of deactivation will remain on your Trac Fone if it is reactivated within 60 days from the deactivation date. However, airtime which remained at the time of deactivation will be lost if your Trac Fone Service remains deactivated longer than 60 days.

Remember, you must purchase and add a new Trac Fone Prepaid Wireless Airtime card before the due date is reached in order to keep your Trac Fone service active, even if you have units remaining. You can find Trac Fone Prepaid Wireless Airtime cards at the retailer where you purchased your Trac Fone.